Shipping

Shipping Information

Free Shipping on Orders Over 50$. For orders below that, the shipping cost is 6.95$. Due to high demand, orders may take 1-4 weeks to arrive. Please email us at info@tecknova.co for any questions.

Shipping Policy

At Tecknova, we strive to ensure that your order is processed and delivered as quickly as possible. Here is an overview of our shipping policy:

Where do you ship from?

All orders are shipped from our warehouse in Hong Kong.

Do you ship worldwide?

Yes, we offer worldwide shipping to bring our innovative lighting solutions to customers around the globe.

Processing Time

  • All orders are processed within 1-3 business days from the order date.
  • Orders are processed between Monday and Friday. We do not process orders on weekends or holidays.
  • Please allow extra time for your order to be processed during holiday seasons and sale periods.

Shipping Time

  • Once your order is processed, it will be shipped out the next day.
  • Due to high demand, shipping times may vary between 2-4 weeks depending on your location.
  • Please note that shipping times can be affected by customs clearance, local postal services, and other external factors.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the size of your order.
  • Any applicable import taxes, duties, and related customs fees are the responsibility of the customer and are not included in our shipping costs.

Customs and Import Taxes

  • The prices displayed on our site are tax-free in $, which means you may be liable to pay for duties and taxes once you receive your order.
  • Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office.
  • Payment of these charges and taxes is your responsibility and will not be covered by Tecknova.
  • We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order using the tracking number provided to see the status and estimated delivery date.

Lost or Delayed Orders

  • If you do not receive your order within 30 days after shipping, you are eligible for a full refund.
  • Please contact us at info@tecknova.co if you have any concerns about your order's status.

Returns and Exchanges